Facilities Partners & Solutions
Founded 2023 by Kathleen Waters
Facilities Partners & Solutions LLC (FPS), is a facilities management company that exemplifies diversity, equity, inclusion. FPS stands out for its commitment to creating positive work cultures that encourage teamwork, learning, and growth. With Kathleen’s extensive experience in leading facility management teams and her focus on integrity and authenticity, FPS successfully delivers modern soft services in various sectors, including pharmaceuticals, education, and commercial industries.
FPS’s mission goes beyond just providing services; it's about nurturing individual growth and making a real difference in the community by ensuring every employee feels valued and seen.
About the Business - Honesty, Credibility, & Professionalism
What services do you provide?
Commercial Janitorial and Security Services
Who are your primary customers?
- UPenn
- JLL
- Macy's
- Horizon BCBS
- Spark Therapeutics
When and how did you start your business?
Early 2023 - Leaning on my 25 years in Facilities I was able to come out of the gate running. I started the company with a desire to provide a diverse solution for businesses seeking soft services in their facilities while supporting the front line staff providing the work.
Business Growth Challenges - Growing Through Challenge and Change
What were some of the challenges in starting your business?
- Identifying target markets
- Understanding the requirements & paperwork to be compliant with the State
- Navigating the sales cycle
- Being patient
- Embracing the learning curve of running a business
What is the key to the success of your business?
Using the resources available, networking, branding, and showing up.
Transparency and staying true to my passion of supporting our front line employees. Without them we could not truly be partners with our clients!
What lessons learned can you share with people to make their business succeed?
Get certified! Certification makes all the difference in the world.
Network and have a strong capabilities statement highlighting your differentiators.
Use the resources available - there are many!
Believe in yourself - even on those bad days. Never giving up your passion and desire of why you started your business in the first place
What pitfalls should they avoid?
Paying for someone to get your business certified - there are plenty of organizations and companies that will support your journey at no cost - and they will provide mentoring!
What other information about you and your business would you like to share with the NaVOBA Community?
Initially my why was to be that diverse facility services partner with a focus on the workforce and performance. Running a truly diverse company is very important to me – and I am so appreciative that the opportunity presented itself. The root of success at FPS is driven by how we treat our employees. Providing a work environment that increases the visibility and quality of life for the front-line employees. Those positions are often overlooked by the environments they support.
I quickly realized that the journey is so much more than that. My “why” includes sharing my story. My life has been a journey that embraces challenges, diversity, and a strong desire to be the best person I can be every day.
We really are in business to make a difference - to both our clients and our staff.
Service Information:
Branch:
United States Army
Service Years:
1979-1984
Highest Rank Attained:
E5, Sergeant
Why did you join the military?
It was the best option available to me at the time.
Military Occupation:
- 74D
- Computer Operator in the Field
- Training and Re-enlistment NCO
Any significant military achievements / experience you would like to mention?
Authored an ARTEP for my MOS, and Top Honor Graduate in Leadership.
Biography/Fun Facts
In ten years you see yourself?
If I weren't a business owner I would be working on my farm property part of the year and traveling the countryside the other part of the year.
My dream car is an Audi S5 Cabriole.
I have been to all 50 states :)
10 years from now I see myself growing Christmas trees, having a multi-car garage, and several project cars.